Privacy Policy for Website and RFQ Data

1. Scope

This Privacy Policy applies to information collected through thesunsign.com, its contact forms, quote requests, email communications, and other online services that link to this page. It does not cover a third-party website or service that has its own privacy policy.

2. Information we collect

You may provide your name, work email, company, telephone number, delivery location, project summary, artwork, product specifications, order requirements, and files attached to an enquiry. If an order proceeds, additional business, shipping, billing, and transaction information may be required.

Website hosting and security systems process technical information such as IP address, browser type, requested page and request time to deliver and protect the website. With your consent, Google Analytics measures website use and Meta Pixel measures advertising-related visits and successful enquiries. See our Cookie Policy for the tools and your choices.

3. How we use information

We use enquiry information to respond to your request, prepare quotations, review artwork and specifications, and coordinate related samples, orders and delivery. Technical information supports website delivery and security. Optional analytics helps us understand website use; optional marketing measurement helps us assess advertising. Submitting an enquiry does not require you to accept these optional cookies.

4. Legal bases for EEA and UK visitors

Where the EU GDPR or UK GDPR applies, processing may rely on steps requested before a contract, performance of a contract, legal obligations, legitimate interests in operating and securing the business, or consent. The applicable basis depends on the purpose and the information involved. Consent can be withdrawn when processing depends on consent.

5. When information may be shared

The website uses WordPress and Elementor for website content and enquiry forms, with hosting and delivery services supporting its operation. Enquiry details and uploaded files are handled by the website and its email delivery system so that we can respond. With the relevant cookie consent, Google receives analytics information and Meta receives browser event information. Their processing is described in Google’s Privacy Policy and Meta’s Privacy Policy.

The Meta Pixel records a PageView when marketing consent permits it, and a Lead only after a website enquiry form reports successful submission. The Lead includes the source page path, inline or popup placement and form identifier. Our custom Lead code does not send the enquiry message, email address, company name, artwork or attachments to Meta. Google and Meta may process technical identifiers as described in their own policies.

6. International transfers

Our contact address is in China. When you send an enquiry, information is made available to us to handle that request. Hosting, email, Google and Meta services may process information in other countries. Contact us for information about the providers and any transfer arrangements applicable to your enquiry; this page does not certify a particular international-transfer agreement.

7. Cookies and similar technologies

Complianz manages cookie choices on this website. Necessary functions remain available. Google analytics scripts require statistics consent; Meta Pixel requires marketing consent. Optional tracking is blocked until you actively allow the corresponding category. You can withdraw consent through Cookie settings. Read the Cookie Policy for details.

8. Retention

Retention depends on the information and the purpose for which it is needed, including responding to an enquiry, an ongoing order, legal record-keeping or security. This notice does not assign an unverified fixed retention period to enquiry emails or attachments. Contact info@thesunsign.com to request the retention period applicable to your information or to request deletion, subject to any applicable legal requirements. Cookie and consent-storage information is explained in our Cookie Policy.

9. Security

Reasonable administrative, technical, and physical safeguards should protect personal information. No website or transmission method is completely secure. Visitors should avoid sending unnecessary sensitive information through an enquiry form.

10. Privacy rights

Depending on location, a person may have rights to receive information about processing, request access, correct inaccurate information, request deletion, restrict or object to processing, receive portable data, withdraw consent, or complain to a regulator. Some rights have legal limits and exceptions.

If an opt-out right under California or another applicable privacy law applies to your information, contact us to exercise it. You may also reject marketing cookies through Cookie settings. The optional Meta measurement involves disclosure to Meta; we do not treat rejecting those cookies as a reason to deny an enquiry.

11. Children's privacy

This website is intended for business users, not children. Please do not submit children’s personal information or unnecessary sensitive information in an enquiry.

12. Third-party links

The website may link to social networks, logistics providers, or other third-party sites. Their privacy practices are controlled by their own policies. Review those policies before providing information to them.

13. Policy changes

We may update this notice when our website, services or information practices change. The last-updated date identifies the version currently published.

14. Contact

Website contact: Hangzhou Sunsid Metal Signs
No. 3688, Weiwu Road, Linjiang Street, Qiantang District, Hangzhou City, Zhejiang Province, China
Email: info@thesunsign.com
Telephone: +86 18157175853

For a privacy enquiry, include enough information to identify the request, but do not send unnecessary sensitive documents.